Refund policy

Returns & Refunds Policy

At Cape Drizzle, every dessert is made fresh in small batches. Because our products are perishable food items, we are unable to accept returns or exchanges once an order has been picked up or delivered.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of receiving your order so we can make it right.

Please email hello@capedrizzle.com with:

Your order number
A description of the issue
Clear photos of the product and packaging (if applicable)

Depending on the situation, we may offer a replacement, store credit, or refund at our discretion.

Quality Guarantee

We stand behind everything we make. If you believe there is a quality issue with one of our products, please reach out within 24 hours of receiving your order. We review every situation individually and will work with you toward a fair resolution.

Cancellations

Orders may be canceled for a full refund up to 48 hours before your scheduled pickup or delivery.

Because we begin preparing desserts in advance, cancellations made within 48 hours of fulfillment are generally non-refundable.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund after it has been issued.